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Returns

 

Download a returns form HERE

How do I return an item if I am in the US?

Unfortunately we don’t offer a free returns service and the cost of returning your purchase to us must be covered by you

 

Customers in the US are now able to return items to our US address.

 

Return your item(s) to the address below:

 

LeMieux Returns

495 Horizon Dr, Ste 200

Suwanee, GA 30024

USA

How do I return an item?

We hope that you are completely happy with your purchase, however should you change your mind for any reason then we will refund any items returned to us in the original, saleable condition within 60 days, starting the day after the day on which the goods are delivered.

 

Unfortunately we don’t offer a free returns service and the cost of returning your purchase to us must be covered by you

 

You can return unwanted items with the completed returns form that accompanied your order.

 

If you do not have a returns form, please make sure you put a note in your return parcel with your name, contact number and order number to speed up your returns process.

 

Returns are processed within 7 working days of arrival to us and a will then be issued shortly. Please be aware at very busy times such as New Year and following bank holidays, this processing time may be extended but will be no longer than 14 days.

Important Information on Returns

Unfortunately we don’t offer a free returns service and the cost of returning your purchase to us must be covered by you

 

Please make sure your item is returned to us in new condition, clean and dry. We cannot accept returns if they are used or dirty.

 

If you have purchased your item from one of our stockists (online, in store or at a show stand) then returns will need to go directly to the stockist as your contract of sale is with them.

 

Faulty Items

 

If you deem your item to be faulty, please contact us immediately so we can investigate. We will be able to send you a pre-paid return label to get the item back to us to investigate the fault.

Are there any products I am unable to return?

  • Due to the sticky nature of Acavallo Gel products, we do not accept returns or exchanges on these items.

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  • Horse Bits will only be accepted for return or exchange if new and unsused. We are not able to accept returns of Bits which have been tried in the horse's mouth due to hygiene reasons.

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  • Liquids, creams, gels and powder products will only be accepted for return or exchange if new and unused.
    • Have a question? Speak to our customer service team